Find support
Here you will find a list of important places in Berlin. You can go to these places if you have questions about care and help in old age. There you can get help with all topics relating to care.
If you don’t know what care is, care means that someone gets help because they are ill or old.
For example: Someone helps with washing or getting dressed.
LGBTI*, age(ing) and care unit
The LGBTI*, Ageing and Care specialist unit supports lesbian women, gay men, bi-(sexual) people, trans people, inter people and queer people in Berlin. More than 450,000 people in Berlin are lesbian women, gay men, bi-(sexual) people, trans people, inter people and queer people.
The LGBTI*, ageing and care unit offers:
- Free and confidential advice
- Information on care and support
- Contact with LGBTI*-friendly care services
- Help with fear and discrimination
- Group offers and exchange
- Support in difficult life situations
Our goal is: LGBTI* people should be able to live safely in old age. They should receive respect. They should find support. They should not have to feel lonely.
Website: FACHSTELLE LSBTI*, ALTERN UND PFLEGE – Gay Counseling Berlin
Phone: 030 44 66 88 111
Intercultural bridge builders in nursing care
The intercultural bridge builders provide advice in 15 languages: German, Arabic, English, French, Farsi, Russian, Kurdish (Sorani, Kurmanji), Dari, Bosnian, Croatian, Serbian, Turkish, Polish and Vietnamese. They provide advice on care issues. The offer is free of charge!
The bridge builders provide information and support in person, by telephone and online (via video).
The bridge builders are active in interfaces in the care context:
- Support for consultations in all Berlin care support centers and districts
- Specialist care advice (tandem advice) and information on all aspects of care
- Accompaniment of the care assessment by the Medical Service (MD), among others
The bridge builders seek out migrants of all ages at various meeting points, including in the run-up to the need for care, and point them towards advice and support networks.
Website: Intercultural bridge builders in care ” Living and care in old age ” EJF – Creating help
Telephone: 030 695 17 823 (reachable: Monday, Tuesday, Wednesday and Friday between 9 am and 3 pm, Thursday between 12 pm and 6 pm). Answering machine around the clock!
E-mail: fbs.brueckenbauerinnen@ejf.de
KOBRA
As a project of the Berliner Frauenbund 1945 e. V., KOBRA sees itself as a partner for companies and employees alike in order to achieve a balance between work, family and care. KOBRA has been offering advice on parental leave and parental allowance since 2007 and on care and family care leave since 2012.
Website: KOBRA
Phone: 030 695 923 16
E-mail: vereinbarkeit@kobra-berlin.de
Competence Center for Nursing Support (KPU)
Website: Competence Center Care Support: Care Support
Phone: 030 890 285 32
E-mail: kompetenzzentrum@sekis-berlin.de
Contact points for care commitment (KPE)
Website with overview: Competence Center Care Support: Contact points PflegeEngagement
Care support centers Berlin
There are care support centers in every district of Berlin. They are staffed by people who are well versed in the topics of old age and care.
The care support centers are places where you can get free information and support. You can go there if you have questions such as:
- “How can I get help at home?”
- “What care services are available?”
- “How do I apply for care allowance?”
- “What do I do when I’m caring for someone and I’m tired myself?”
At the care support centers you can get:
- Advice in German and other languages
- Help with filling out forms
- Assistance with contact with authorities or care insurance companies
You can simply call or make an appointment – many care support centers are easy to reach by bus or train.
So there is always one near you.
Where are care support points: Contact_List_of_Care_Points_Berlin_02_2026.pdf
Website: Homepage – Care support centers Berlin – Care support centers Berlin
Telephone: 0800 59 500 59 (free of charge, available: Monday to Friday 9 a.m. to 6 p.m.)
Information sheets from the Berlin care support centers: Flyers / Brochures / Forms – Care Support Centers Berlin
Silver mesh
You can call Silbernetz if you feel lonely and would like to talk to someone. The calls are free of charge and anonymous.
Website: Silver Net
Telephone: 0800 470 80 90 (free of charge, available: Monday to Friday 8 a.m. to 10 p.m.)
E-mail: kontakt@silbernetz.de
Şifahane
We inform, advise and support you when it comes to your health or if you have personal difficulties. We are committed to ensuring that you stay and become healthy and that you are well cared for in the event of illness. We are socially and interculturally competent and will be delighted if you achieve your goal with our support.
Our services are tailored to the individual and are open to both men and women. The focus is on face-to-face counseling. However, counseling sessions can also take place by telephone or email. Anonymous advice is available on request. We advise in German and Arabic.
Website: Health and Migration Sifahane – AWO Kreisverband Suedost e.V.
Telephone: 030 671 28 91-4 or 030 671 28 91-5
Mail: sifahane@awo-suedost.de
Trust center living-care-community
The Housing-Care-Community Trust Center accompanies and supports volunteers in care communities. It offers advice, training and exchanges for anyone who would like to get involved or is already active. Confidants can noticeably enrich shared care homes: they listen, perceive moods, strengthen the perspective of the residents and contribute ideas from the neighborhood. In this way, they promote self-determination, trust and good cooperation.
Website: www.vertrauensperson.berlin
Phone: 030 346 492 800
Hospice central contact point
Zentrale Anlaufstelle Hospiz (ZAH) supports seriously ill, dying people, their relatives and people in mourning in Berlin with free, culturally and religiously sensitive advice and a wide range of information and prevention services.
The ZAH’s services are aimed at:
- Seriously ill and dying people of all ages and their
caring relatives - Carers, medical professionals and institutions
- People who would like to find out about making provisions for the last phase of life
- People in mourning of all ages
- Institutions and multipliers working in elderly care or hospice and palliative care
The ZAH offers comprehensive, low-threshold and free diversity-sensitive and intercultural support:
- Advice on dying, death and mourning, including bereavement services and
support for relatives - Advice on end-of-life care
(living will, health care proxy, emergency decree) - Specialist and specialist advice for institutions and professionals in the palliative
hospice sector - Consultation services and training for full-time and voluntary workers
- Information in several languages and culturally sensitive advice for people with migration experience
- Support with language and cultural mediation
- Information and awareness-raising on the topics of dying, death, mourning and end-of-life care through events and workshops.
Website: https://hospiz-aktuell.de/
Address: Richard-Sorge-Straße 21 A, 10249 Berlin
Phone: 030 40711113
E-mail: post@hospiz-aktuell.de