Find support
Here is a list of important places in Berlin. You can go to these places if you have questions about care and assistance for older adults. There, you can get help with any issues related to care.
If you don’t know what care is: Care means that someone receives help because they are sick or elderly.
For example: Someone helps with bathing or getting dressed.
LGBTI*, age(ing) and care unit
The LGBTI*, Ageing and Care specialist unit supports lesbian women, gay men, bi-(sexual) people, trans people, inter people and queer people in Berlin. More than 450,000 people in Berlin are lesbian women, gay men, bi-(sexual) people, trans people, inter people and queer people.
The LGBTI*, ageing and care unit offers:
- Free and confidential advice
- Information on care and support
- Contact with LGBTI*-friendly care services
- Help with fear and discrimination
- Group offers and exchange
- Support in difficult life situations
Our goal is: LGBTI* people should be able to live safely in old age. They should receive respect. They should find support. They should not have to feel lonely.
Website: FACHSTELLE LSBTI*, ALTERN UND PFLEGE – Gay Counseling Berlin
Phone: 030 44 66 88 111
HeRo e.V. - Culturally sensitive care for the elderly
HeRo e.V. – Kultursensible Altenhilfe has been supporting older people with a history of migration in Berlin since 2015, particularly first-generation Korean seniors. The association supports people in everyday life, in the event of care needs, dementia, illness and in the last phase of life. The focus is on culturally sensitive care for the elderly, outpatient hospice support, everyday support according to §45a SGB XI as well as advice and orientation in the German health and care system.
HeRo works multilingually and cooperates closely with migrant communities and networks from Korea, Vietnam, Japan and other East Asian contexts. In addition to providing advice and support, the association organizes meeting opportunities, activation groups, volunteer work and intergenerational projects.
Website: HeRo e.V.
Phone: 0177 526 5757
Mail: heroaltenhilfe@gmail.com
Intercultural bridge builders in nursing care
The intercultural bridge builders provide advice in 15 languages: German, Arabic, English, French, Farsi, Russian, Kurdish (Sorani, Kurmanji), Dari, Bosnian, Croatian, Serbian, Turkish, Polish and Vietnamese. They provide advice on care issues. The offer is free of charge!
The bridge builders provide information and support in person, by telephone and online (via video).
The bridge builders are active in interfaces in the care context:
- Support for consultations in all Berlin care support centers and districts
- Specialist care advice (tandem advice) and information on all aspects of care
- Accompaniment of the care assessment by the Medical Service (MD), among others
The bridge builders seek out migrants of all ages at various meeting points, including in the run-up to the need for care, and refer them to advice and support networks.
Website: Intercultural bridge builders in care ” Living and care in old age ” EJF – Creating help
Telephone: 030 695 17 823 (reachable: Monday, Tuesday, Wednesday and Friday between 9am and 3pm, Thursday between 12pm and 6pm). Answering machine around the clock!
E-mail: fbs.brueckenbauerinnen@ejf.de
KOBRA
As a project of the Berliner Frauenbund 1945 e. V., KOBRA sees itself as a partner for companies and employees alike in order to achieve a balance between work, family and care. KOBRA has been offering advice on parental leave and parental allowance since 2007 and on care and family care leave since 2012.
Website: KOBRA
Phone: 030 695 923 16
E-mail: vereinbarkeit@kobra-berlin.de
Competence Center for Nursing Support (KPU)
The Care Support Competence Center strengthens care support services in Berlin. Our aim is to enable people with care needs to live independently at home and to relieve the burden on caregiving relatives.
Our tasks at a glance:
- Information and advice on care self-help services and the use of the relief amount
- Provision of a Berlin-wide database of recognized support services
- Professional support and coordination of contact points PflegeEngagement and offers for support in everyday life
- Support in setting up new services to provide support in everyday life
- Conducting further training for professionals and volunteers
- Moderation of the nursing home communities working group
- Network and committee work to strengthen care support in Berlin
Website: Competence Center Care Support: Care Support
Phone: 030 890 285 32
E-mail: kompetenzzentrum@sekis-berlin.de
Contact points for care commitment (KPE)
The PflegeEngagement (KPE) contact points help people who are being cared for at home or who live in a residential care community. They support volunteers and groups in the neighborhood.
For example, they help with:
- Visits and accompaniment,
- Support in everyday life,
- the establishment of groups,
- Training for volunteers.
They also provide rooms and materials. Sometimes volunteers receive a small amount of compensation. The contact points work together with other social institutions in Berlin.
Website with overview: Competence Center Care Support: Contact points PflegeEngagement
Flyer with overview: Gesamtflyer_der_Kontaktstellen_PflegeEngagement.pdf
Berlin Cancer Society
We support people with cancer and their relatives in Berlin – empathetically, with a lot of experience and at eye level.
The focus is always on the individual person with their own history and individual cultural background. Our free psychosocial counseling offers space for everything that is stressful: Whether it’s anxiety, side effects of therapy or social and financial issues – together we find ways to make everyday life easier.
We are also committed to improving the quality of life of sufferers in the long term: through self-help services, knowledge transfer, education and prevention work.
Website: https://www.berliner-krebsgesellschaft.de/
Phone: 030 27 00 07 0
Mon–Thu: 9 a.m.–5 p.m.
Fri: 9 a.m.–3 p.m.
(By appointment)
Care in need
We are an advice center for conflict and violence in care.
Are you caring for a loved one and reaching the limits of your resilience? Are you so overloaded that you have negative thoughts and feelings?
We take the time for a confidential conversation or several psychological counseling appointments.
Are you in need of care and being treated disrespectfully or are you being subjected to mental or physical violence?
We support you with complaints. If necessary, we conduct mediation discussions with the respective facilities.
We are a multi-professional team from the fields of social work, psychology and nursing. We provide advice throughout Berlin, free of charge, promptly, confidentially, neutrally and independently.”
Bergmannstr. 44
10961 Berlin
Phone: +49 (0) 30 695 98 – 989
Mail: fbs.pin@ejf.de
Consultation hours of the advice hotline:
Monday 10 am – 12 noon
Tuesday 2 pm – 4 pm
Wednesday 10 am – 12 noon
Thursday 4 pm – 6 pm
Friday 10 am – 12 noon
and by appointment.
Answering machine around the clock!
Care support centers Berlin
There are care support centers in every district of Berlin. They are staffed by people who are well versed in the topics of old age and care.
The care support centers are places where you can get free information and support. You can go there if you have questions such as:
- “How can I get help at home?”
- “What care services are available?”
- “How do I apply for care allowance?”
- “What do I do when I’m caring for someone and I’m tired myself?”
At the care support centers you can get:
- Advice in German and other languages
- Help with filling out forms
- Assistance with contact with authorities or care insurance companies
You can simply call or make an appointment – many care support centers are easy to reach by bus or train.
So there is always one near you.
Where are care support points: Contact_List_of_Care_Points_Berlin_02_2026.pdf
Website: Homepage – Care support centers Berlin – Care support centers Berlin
Telephone: 0800 59 500 59 (free of charge, available: Monday to Friday 9 a.m. to 6 p.m.)
Information sheets from the Berlin care support centers: Flyers / Brochures / Forms – Care Support Centers Berlin
LIFE - CARE - DIGITAL
The Berlin State Competence Centre for Care 4.0 is supporting digitalization in the care sector. This is not just about new technology. It is also important to find out how digital services can help in everyday care.
We provide independent information on digital topics in the care sector. We also bring together people from the fields of care, science and administration. We support care facilities, professionals, people in need of care and relatives with information, events and practical materials.
Our goal is:
- improve the care of people in need of care,
- relieve nursing staff in their everyday work,
- and to strengthen cooperation between different areas of care.
On our website you will find information about digitization in the care sector. For example:
- What digital tools are available?
- Which digital products can provide support in everyday care?
- What financing options are available?
- What is important when it comes to data protection and data security?
We prepare these topics for you in a practical and understandable way.
Website: Care 4.0 – Life Care Digital
Silver mesh
You can call Silbernetz if you feel lonely and would like to talk to someone. The calls are free of charge and anonymous.
Website: Silver Net
Telephone: 0800 470 80 90 (free of charge, available: Monday to Friday 8 a.m. to 10 p.m.)
E-mail: kontakt@silbernetz.de
Şifahane
We inform, advise and support you when it comes to your health or if you have personal difficulties. We are committed to ensuring that you stay and become healthy and that you are well cared for in the event of illness. We are socially and interculturally competent and will be delighted if you achieve your goal with our support.
Our services are tailored to the individual and are open to both men and women. The focus is on face-to-face counseling. However, counseling sessions can also take place by telephone or email. Anonymous advice is available on request. We advise in German and Arabic.
Website: Health and Migration Sifahane – AWO Kreisverband Suedost e.V.
Telephone: 030 671 28 91-4 or 030 671 28 91-5
Mail: sifahane@awo-suedost.de
Trust center living-care-community
The Housing-Care-Community Trust Center accompanies and supports volunteers in care communities. It offers advice, training and exchanges for anyone who would like to get involved or is already active. Confidants can noticeably enrich shared care homes: they listen, perceive moods, strengthen the perspective of the residents and contribute ideas from the neighborhood. In this way, they promote self-determination, trust and good cooperation.
Website: www.vertrauensperson.berlin
Phone: 030 346 492 800
Hospice central contact point
Zentrale Anlaufstelle Hospiz (ZAH) supports seriously ill, dying people, their relatives and people in mourning in Berlin with free, culturally and religiously sensitive advice and a wide range of information and prevention services.
The ZAH’s services are aimed at:
- Seriously ill and dying people of all ages and their
caring relatives - Carers, medical professionals and institutions
- People who would like to find out about making provisions for the last phase of life
- People in mourning of all ages
- Institutions and multipliers working in elderly care or hospice and palliative care
The ZAH offers comprehensive, low-threshold and free diversity-sensitive and intercultural support:
- Advice on dying, death and mourning, including bereavement services and
support for relatives - Advice on end-of-life care
(living will, health care proxy, emergency decree) - Specialist and specialist advice for institutions and professionals in the palliative
hospice sector - Consultation services and training for full-time and voluntary workers
- Information in several languages and culturally sensitive advice for people with migration experience
- Support with language and cultural mediation
- Information and awareness-raising on the topics of dying, death, mourning and end-of-life care through events and workshops.
Website: https://hospiz-aktuell.de/
Address: Richard-Sorge-Straße 21 A, 10249 Berlin
Phone: 030 40711113
E-mail: post@hospiz-aktuell.de